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CUSTOMER CARE

Returns

 

We want you to love your House of Fluff purchase! If for some reason you don’t, you may return an item within 14 days of receiving your order. Please note that any returned items must be received in new, unused, and unaltered condition with the original tags attached and accompanied by the original invoice, RMA number, and original packaging.

 

Submit a Return Request

To submit a Return Request, please email wecare@houseoffluff.com with your name, order number, & item you wish to return.

 

What items are refundable?

  • We accept returned items within 14 days of order. Item(s) must be in original condition, original packaging, unwashed, unworn, unaltered, and with tags attached.

What items are non-refundable?

  • E-Gift Cards

Are there any charges for return?

  • For all orders shipped within the US, the shipping cost to return your item(s) is complimentary and a pre-paid shipping label will be included with your order. For all orders shipped outside of the US, you are responsible for the return shipping cost.

How soon will I get my refund?

  • Once your return is received and inspected, we will notify you when your returned item has been received and your refund is processed. Please allow 1-3 business days for processing once your item is received.
  • Refunds will be issued via the original method of payment. Credit card processing times will vary, so please contact them directly to inquire about your credit.

Can I return an item that I received as a gift?

  • We are happy to make return arrangements for any item received as a gift. Store credit will be issued to any returned gift items via e-gift card. To make arrangements to return items received as a gift, please contact us at wecare@houseoffluff.com.

Exchanges

  • If you want to exchange any item for any reason you must first return it to us using the simple steps above and then re-purchase the item as desired.

Questions?