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 CUSTOMER CARE

Shipping

We try our best to ship all packages within 48 hours of receipt of the order from our fulfillment center (excluding weekends and holidays). Your order will be shipped pending item availability, so please check the delivery time noted in the product description.

We ship via UPS and all real-time rates are calculated at checkout, so please enter your shipping address to determine shipping cost. All orders placed before 12PM EST will be shipped out on the same day, unless otherwise noted in the product description. Please make sure that your order is shipping to a secure location, as once the package has been delivered to the correct location we cannot be responsible for any lost or stolen packages.

 

Customs & Duties

International Orders are shipped as DDU (Delivery Duty Unpaid) and product prices displayed are exclusive of all taxes and duties. The customer (or receiver of the shipment) is liable for all import duties, customs, and local sales taxes levied by the country to which you are shipping. This amount is determined upon the shipment's arrival to the country to which you are shipping, and payment is necessary to release your order from customs. As such, we are unable to advise on what this amount may be.