A first look at new collections, early access to sales, and sneak peeks at collaborations and special events!
We try our best ship all packages within 48 hours of receipt of the order from our New Jersey fulfillment center (excluding weekends and holidays). Your order will be shipped pending item availability, so please check the delivery time noted in the product description.
We ship via UPS and all real-time rates are calculated at checkout, so please enter your shipping address to determine shipping cost. All orders placed before 12PM EST will shipped out on the same day. Please make sure that your order is shipping to a secure location, as once package has been delivered to the correct location we cannot be responsible for lost or stolen packages.
We think everyone likes to wear their clothes a little differently, especially when it comes to outerwear. For that reason, we have chosen to size our products small/medium and medium/large. See our recommended size guidelines below. Additional sizes are possible by special order; please email us at firstname.lastname@example.org for more information.
Small / Medium is recommended for USA sizes 2-6,European sizes 32-36 and UK sizes 6-10.
Medium /Large is recommended for USA sizes 8-12, European sizes 38-44 and UK sizes 12-16.
We want you to love your House of Fluff purchase! If for some reason you don’t, you may return an item within 14 days of receiving your order.
Please note that any returned items must be received in new, unused and unaltered condition with the original tags attached and accompanied by the original invoice, RMA number and original packaging.
To submit a Return Request, please email email@example.com with you name, order number & item you wish to return.
Questions? Call us at 646-688-5677 or email us at firstname.lastname@example.org.