ORDERS

We try our best ship all packages within 48 hours of receipt of the order from our New Jersey fulfillment center (excluding weekends and holidays). Your order will be shipped pending item availability, so please check the delivery time noted in the product description.

SHIPPING

We ship via UPS and all real-time rates are calculated at checkout, so please enter your shipping address to determine shipping cost. All orders placed before 12PM EST will shipped out on the same day. Please make sure that your order is shipping to a secure location, as once package has been delivered to the correct location we cannot be responsible for lost or stolen packages.

CUSTOMS & DUTIES

We think everyone likes to wear their clothes a little differently, especially when it comes to outerwear. For that reason, we have chosen to size our products small/medium and medium/large. See our recommended size guidelines below. Additional sizes are possible by special order; please email us at wecare@houseffluff.com for more information.

Small / Medium is recommended for USA sizes 2-6,European sizes 32-36 and UK sizes 6-10.

Medium /Large is recommended for USA sizes 8-12, European sizes 38-44 and UK sizes 12-16.

We want you to love your House of Fluff purchase! If for some reason you don’t, you may return an item within 14 days of receiving your order. 

Please note that any returned items must be received in new, unused and unaltered condition with the original tags attached and accompanied by the original invoice, RMA number and original packaging.

• We accept returned items within 14 days of order receipt that are in original condition, original packaging, unwashed, unworn, unaltered and with tags attached.

What items are non-refundable?

• E-Gift Cards

Are there any charges for return?

• For all orders shipped within the US, the shipping cost to return your item(s) is complimentary and a pre-paid shipping label will be included with your order. For all orders shipped outside of the US, you are responsible for the return shipping cost.

How soon will I get my refund?

• Once your return is received and inspected, we will notify you when your returned item has been received, and as soon as your refund is processed. Please allow 1-3 business days for processing once your item is received.
• Refunds will be issued in the original method of payment. Credit card processing times will vary, so please contact them directly to inquire about your credit.

Can I return an item that I received as a gift?

• We are happy to make return arrangements for any item received as a gift. Store credit will be issued to any returned gift items via e-gift card. To make arrangements to return items received as a gift, please contact us at: wecare@houseoffluff.com.

Exchanges

• If you want to exchange any item for any reason you must first return it to us using the simple steps above and then re-purchase the item as desired.